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World Class Operations
June 2021 Examination
- Quality Function Deployment is an important tool for the implementation of world class standards in operations. Briefly explain how QFD can be beneficial for a firm in service sector in achieving world class standards in operations? (10 Marks)
Answers 1.
Introduction
A business is made up of various elements to make its audience satisfied to stand among the top choices in the market. These days, the business’s primary goal should be to implement the organization’s product and service’s best quality management process. It leads to the updated version of attracting potential audiences over time. Moreover, it also analyzes the company’s need to bring up new techniques
- What are the three R’s in Business Process Re-engineering? Explain with suitable business example. (10 Marks) –
Answer 2.
Introduction:
Following up on the same process in every other project is considered obsolete in the current environment. It leads to outdated results from the given target value to be presented in the market. In such cases, redesigning the whole project gives us a chance to work to better the organization. It determines the value of an organization to increase with the ongoing upgrades in the processes. Every organization in every domain considers a change in their processes while working on the techniques to
3.a. You have been hired as a consultant to advice on the tools of World Class Operations. In this reference explain the concept of KANBAN as applied to manufacturing companies. –
Answer 3a.
Introduction:
The present organizations can be called servant leader organization. It leads to serving the audience with fundamental problem-solving skills, focusing on immense efforts to provide world-class services. Moreover, it is necessary to update with the changes that a modern consumer wants from your business.
3.b. As a consultant for World Class Operations explain the process of application of Design of Experiments in hospitality sector.
Answer 3b.
Introduction:
An organization always follows up with the systematic process to design their products and services for their audience. It is crucial to look up to the style of the process designed to promote the best quality to their customers. It will be an entirely new set of the process followed since the initial stage of planning.
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