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Amity University
Subject Name : Total Quality Management
Case Detail :
Please read the case study given below and answer questions given at the end.
(Case Study)
A manufacturing plant make wind mill assemblies & can produce 50 units in a month in two period of 15 days each ; following is the data for number of defects arising per month.
| Month | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEP | OCT | NOV | DEC |
| Number of Defects per period | 4 3 | 3 2 | 1 0 | 4 5 | 6 7 | 7 7 | 9 6 | 5 4 | 2 3 | 0 2 | 2 3 | 4 3 |
1 . what do you understand by Total Quality Management, what are the requirements to implement TQM approach in an organization.
2 . Explain, Philip B Crosby’s contribution in the field of Quality Management. How his ideas similar and different from ideas of Deming?
3 . With the help of a practical example, explain how you will use control charts, also explain the guidelines you will follow to analyze and interpret the results.
4 . What is Benchmarking, what are the steps you will follow to implement Benchmarking in an organization.
5 . Explain the role and importance of employees in implementing TQM in an organization, what measure organization should take to deliver a certain level of satisfaction to them?
6 . You are working as a general manager of an organization, explain the various steps you have to take for getting your organization certified for ISO 9000:2000 or ISO 9000:2008 ?
7 . what do you understand by the term work system, “do you think improvement of work system will eventually lead to implementation of TQM” justify your answer.
8 . With one example each, explain the seven basic tools of quality management?
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