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| DRIVE | FALL 2014 |
| PROGRAM | MBADS (SEM 4/SEM 6) MBAFLEX/ MBA (SEM 4) PGDOMN (SEM 2) |
| SUBJECT CODE & NAME | OM0016 – QUALITY MANAGEMENT |
| BK ID | B1341 |
| CREDITS | 4 |
| MARKS | 60 |
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ASSIGNMENT
Q1. Explain Benchmarking, Quality Function Deployment (QFD) and their benefits
(Benchmarking-4 marks, Reasons and Benefits of Benchmarking, Benchmarking Process,Types of Benchmarking, Quality Function Deployment, House of Quality, QFD Process, Benefits) 10 marks
Answer-1
Reasons and Benefits of Benchmarking
There are many reasons of benchmarking. The following list summarizes the benefits. Benchmarking:
- Provides realistic and attainable targets.
- Prevents companies from being industry led.
- Challenges operational satisfaction.
- Creates an atmosphere favorable to continuous improvement.
Q2. Explain the five key drivers that are essential for developing quality culture.
(Explanation of five key drivers that is essential for developing quality culture drive)10 (2 marks for each
Answer.
Five key drivers that is essential for developing quality culture drive
There are essentially five key drivers for developing quality culture. They are:
- Provide quality goals and measurements at all levels
Providing quality goals and measurements at all levels is a starting point to ensure action on quality.
Q3. What are the different statistical distributions used to model various reliability parameters
(The exponential distribution-2.5 marks, The Weibull distribution-2.5 marks, normal distribution-2.5 marks, lognormal distribution-2.5 marks) 10 marks
Answer-3
The exponential distribution
The exponential distribution is used to model electronic reliability failures in the operating domain that tend to show a constant failure rate. To fail exponentially means that the distribution of failure times fits the exponential distribution. Figure shows the exponential distribution for varying values of λ.
Q4. For modern products, explain the concepts on what on which design reviews are based
(compulsory because of either customer demand, conducted by a team consisting mainly specialists are formal, cover all quality-related parameters, design reviews are based on defined criteria, conducted at several phases, inputs from the design review ) 10 marks
Answer-4
Design Review
Design review is a formal, documented, comprehensive and systematic examination of a design to evaluate the design requirements and the capability of the design to meet the requirements and to recognize problems
and propose solutions. Design review is not new. The term has referred to an informal evaluation of
Q5. What are the basic steps involved in audit reporting? Explain
(Review and finalize audit results: Audit details-2 marks, System effectiveness-2 marks, Conclusion to be reported-2 marks, Request for corrective action-2 marks) 10 marks
Answer-5
Audit Reporting
The purpose of a quality audit report is to communicate the results of the investigation. The report should provide correct and clear data that will be effective as a management aid in addressing important organizational issues. The audit ends when the report is issued by the lead auditor.
Q6. Write short notes on:
- Quality assurance
- Juran’s trilogy
- Quality standards
- Types of quality costs
Answer: Quality Assurance
Quality Assurance (QA) is defined as a method intended to ensure that a product or service under development (before work is completed) meets specified requirements.
ISO defines quality assurance as all the planned and systematic activities implemented within the quality system, and established as needed, to provide enough
Dear students get fully solved SMU MBA Fall 2014 assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )