OM0011 – ENTERPRISES RESOURCE PLANNING

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ASSIGNMENT

 

 

Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.

 

1 Describe Executive Information Systems(EIS) and list their advantages and disadvantages.

 

Answer : An executive information system (EIS) is one type of decision support system (DSS) and is often referred to by its more common name: the executive dashboard. As the name implies, the application is targeted at the senior executives of a corporation and is intended to give them information at a glance that they can use to aid them in their day-to-day strategic decision making. The goal is to provide the executive with a view of critical trending variables that reflect the performance of the entire organization and their responsibility domain in particular, and to identify strengths, weaknesses, opportunities, and threats quickly

 

 

Q2. Evaluate different and popular modules of an ERP package like finance, manufacturing and materials management .

Answer : An ERP software consists of many modules with each module is integrated with the major functional area of an organization. In normal procedure, each module is designed to interact with each other with easy accessing of information concerning a particular branch, section or department. ERP modules are tightly protected with efficient security system and the staff is trained to handle the system effectively during the training

 

Q3. Describe the functioning of various sub module of Sales and Distribution module.10 marks

 

Answer : The sales and distribution (SD) function of SAP is part of the logistics area and contains the processes that help a company integrate with their customers. These processes include providing quotations to customers, receiving sales orders via phone, internet or EDI, shipping the finished goods, and finally billing the customer for the goods that they have received.

 

Sales Organizational Structure

 

Within SAP there is an organizational structure that exists for the sales and distribution module. The highest level of this is the sales organization, which is responsible for the sale and distribution of goods and services. The sales organization is a legal entity and

 

Q4. Describe the types and sub modules of CRM.

Answer :  Sub Modules in CRM

We already know that CRM is the process of managing relationships with customers by capturing, analyzing, and storing customer information. The functionality of a CRM system can be studied under three sub modules.

They are Marketing, Service and Sales. All these modules are Operational, Collaborative and Analytical.

 

Marketing module

The functionalities of marketing module of CRM comprises short term execution of marketing related activities and long term planning within a

 

 

Q5. Explain any 5 phases phases/steps of the ERP implementation

 

Answer : Enterprise-wide full installation – This approach was very common in the early days of ERP installations as, at the time, many large corporations were trying to quickly become Y2K compliant. The biggest challenge companies encountered was getting all their employees to cooperate and accept a new software system at the same time. If you are leaning towards this method of installation, make the transition easier by clearly outlining the ways that the new ERP software will be an improvement over existing software. Provide training for your employees to increase their comfort level with the new system. If your top level staff members are solidly behind the new ERP system and you take the time to help transition

 

Q6. Describe the ERP market

Answer : Enterprise resource planning (ERP) markets help businesses, as well as nonprofits and government agencies, increase productivity. ERP applications are information systems that bind closely various corporate functions, including human resources, finance and inventory management, while enabling a company to efficiently manage its customers and suppliers.

Definition

The ERP market is a global exchange in which software providers and support technicians sell enterprise resource management

 

 

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