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(Winter/November 2012)
Master of Business Administration – MBA Semester 3
“Operations Management” Specialization
OM 0010 – Operations Management (4 credits)
(Book ID:B1232 )
ASSIGNMENT- Set 1
Marks 60
Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.
Q1. Explain the role of operations in an Organisation. 10 marks(300-400 words)
Answer : Operations is responsible for getting things done. For the execution of all things.
The operations group is typically led by a COO, who partners extensively with the CEO providing leadership and direction for all business activities. The COO also works very closely with the other department leads including client services, strategy/planning, creative, technology, media, production, HR, finance and IT. One frequent
Q2. Describe the six dimensions of competitiveness 10 marks(300-400 words
Answer : To ensure successful futures, manufacturing businesses must balance product sustainability with business sustainability. As well as considering environmental, social and economic dimensions, they must also consider competitiveness, profitability and risk exposure.
This is something I’ve been looking at since 2007, when I began Arup-sponsored research into the business case and strategic approach for improving sustainability in manufacturing. At that time, most industrial companies recognised that improving sustainability was important, though there were (and still are) widely differing views about what exactly they had to do.
Q3. Describe the link of Operations Strategy with other strategies of the company
10 marks(300-400 words
Answer : Operations managers are integral to organizational strategy in many companies and organizations. The Bureau of Labour Statistics (BLS) reports that over 1.7 million operations and general managers were employed throughout the United States in 2010 in various industries. Operations managers made an average salary of $113,100 per year, according to the BLS. This provides some indication of their overall importance for the development of the organizations for which they are employed.
Q4. How is Break-even Analysis significant to investment, as well as, operational decisions?
10 marks(300-400 words
Answer : What is break-even?
Break-even is the point at which total income from sales equals total expenses. Break-even analysis helps you determine the amount of sales needed to break even. Break-even is used to answer questions such as: what is the minimum level of sales needed to ensure there is not a financial loss and how sensitive is break-even sales volume to changes in costs or price? There are several elements that
Q5.a. List the factors that influence Operations Costs
Answer : Businesses are affected by an external environment as much as they are affected by the competitors. Global factors influencing business are legal, political, social, technological and economic. Understanding of these factors is important while developing a business strategy.
a. Social factors – These factors are related to changes in social structures. These factors provide insights into behaviour, tastes, and lifestyles patterns of a population. Buying patterns are greatly influenced by the changes in the structure of the population, and in consumer lifestyles. Age, gender, etc all determine the buying patterns and understanding of such changes is critical for developing strategies
b. Explain the peculiarity of location selection in case of service operations.
5 marks(150-200)words5 marks(150-200) words
Answer : A Shared Service Operation (SSO) is comprised of single or multiple back office support centralized in one geographic location. This operation is managed as a “business within a business” that defines prices and market services related to finance, HR, IT, and supply chain to geographically disperse business units within a country, region, or around the globe.
Q6. What are the common characteristics amongst the various forecasting techniques / methodologies? 10 marks(300-400 words)
Answer : What is Forecasting? Meaning
Forecasting is a process of predicting or estimating the future based on past and present data. Forecasting provides information about the potential future events and their consequences for the organisation. It may not reduce the complications and uncertainty of the future. However, it increases the confidence of the management to make important decisions. Forecasting is the basis of premising. Forecasting uses many statistical techniques. Therefore, it is also called as Statistical Analysis.
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