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MS-96
Management Programme
ASSIGNMENT
SECOND SEMESTER
(July to December)
2020
MS-96: TOTAL QUALITY MANAGEMENT
School of Management Studies INDIRA GANDHI NATIONAL OPEN UNIVERSITY MAIDAN GARHI, NEW DELHI – 110 068
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ASSIGNMENT | ||
Course Code | : | MS-96 |
Course Title | : | Total Quality Management |
Assignment No. | : | 96/TMA/SEM-II/2020 |
Coverage | : | All blocks |
Note: Attempt all the questions and submit this assignment to the Coordinator of your Study Centre on or before 31st October, 2020.
- Why has it become essential to have TQM in organizations in contemporary terms? Explain giving examples.
- Perform a comparative assessment of the philosophies of Deming and Juran.
- What to you understand by ‘Company Wide Quality Management (CWQM)’? Discuss with the help of examples the applicability of CWQM for a company.
- Why has it become necessary for organizations to promote learning? Discuss with the help of examples different work practices which promote learning.
- Discuss the mechanism of developing an effective implementation methodology for ISO 14000 standards in an organization.
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