MS- 425: Electronic Banking and IT in Banks

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MS- 425: Electronic Banking and IT in Banks

 

ASSIGNMENT

 

Course Code                                                                      :                               MS-425

Course Title                                                                       :                               Electronic Banking and IT in Banks

Assignment Code                                                            :                               MS-425/SEM-I/2015

Coverage                                                                             :                               All Blocks

 

Note : Attempt all the questions and submit this assignment on or before 30th April, 2015 to the coordinator of your study centre.

 

  1. What is ‘Electronic Bill Presentment and Payment System’? Explain the different models of online bill presentment and payment and discuss the benefits of Electronic Billing System.

 

Answer:On the Internet, electronic bill presentment and payment (EBPP) is a process that enables bills to be created, delivered, and paid over the Internet. The service has applications for many industries, from financial service providers to telecommunications companies and utilities. Although buying products over the Internet with a credit card has become a common occurrence, viewing the credit card bill itself – and making payments to settle the bill electronically – has not. This is expected to dramatically change as new EBPP products are introduced that include features such as secure e-mail delivery, and also as EBPP technology

 

 

  1. Meet the Manager of a Bank of your choice and discuss with him the different collection models employed by the Bank for collecting instruments like cheques, Bills, etc. Also find out the changes that have taken place in this activity with the use of IT in Banks. Write a detailed note on your discussions.

 

Answer: In Punjab National Bank, cheque collection policy is a reflection of on-going efforts to provide better service to our customers and set higher standards for performance. The policy is based on principles of transparency and fairness in the treatment of customers. We are committed to increased use of technology to provide quick collection services to our customers. This policy document covers the following aspects:

 

  • Collection of cheques and other instruments payable locally, at centers within India and abroad.

 

  1. Study the Customer Relationship Management Practiced in a Bank of your choice and write a note on it.

 

Answer:Support to customer life cycle and The basic steps are: -Attracting present and new customers -Acquiring new customers -Serving the customers -Retaining the customers

 

CRM- A Powerful Tool :

CRM- A P owerful Tool Help to exploit sales potential and maximize the value of the customer to the bank. CRM integrates various components of a business such as sales, marketing, IT and accounting .it will add customer loyalty to the business. Relatively new method in managing customer loyalty, previously used by retail businesses for many years. The core objective of modern CRM methodology is to help businesses to use technology and human resources to gain a better view of customer behavior.

 

 

 

 

  1. Discuss the guidelines for Business Resumption and Disaster Recovery Plan in the context of a Bank.

 

Answer:The pivotal role that banking sector plays in the economic growth and stability, both at national and individual level, requires continuous and reliable services. Increased contribution of 24×7 electronic banking channels has increased the demand to formulate consolidated Business Continuity Planning (BCP) guidelines covering critical aspects of people, process and technology.

 

BCP forms a part of an organisation’s overall Business Continuity Management (BCM) plan, which is the “preparedness of an organisation”, which includes policies, standards and procedures to ensure continuity, resumption and recovery of critical business processes, at an agreed level and limit the impact of the disaster on people, processes and

 

 

 

  1. What is a ‘Data Warehouse’? What is its relevance to a Bank? Discuss the major steps for Data Warehouse implementation in a Bank.

 

Answer:In computing, a data warehouse (DW or DWH), also known as an enterprise data warehouse (EDW), is a system used for reporting and data analysis. DWs are central repositories of integrated data from one or more disparate sources. They store current and historical data and are used for creating trending reports for senior management reporting such as annual and quarterly comparisons.

 

 

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