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Enterprise Resource Planning
June 2021 Examination
- The following complaint is brought to your attention in the organization: “Customers are not satisfied because of the lack of prompt response from the organization regarding delivery and after-sales service “. Can the implementation of an ERP solution address this complaint? Describe the areas of business you would identify for implementation in such a situation. How can new technologies help the organization create satisfied customers? (10 Marks)
Ans 1.
Introduction
Even with a robust ERP solution for implementing helpful and extensive ERP that helps companies, irrespective of diverse industries, with their daily business-oriented activities, businesses experience occasional struggles with the systems, culminating in complaints. No matter how helpful or perfect a product is, the occasional efforts do happen. Hence it is not possible to make every member of an entity happy, especially those who
2. “A well-executed ERP system is a springboard for launching a company into e-business “. Discuss this with an example. (10 Marks)
Ans 2.
Introduction
ERP is software, which is a combined form of different processes and facets of a business, but various departments and aspects are seamlessly integrated into a single platform. The integrated platform allows other applications of business management to work together. Different back-office functions (e.g., inventory software, Information Technology (IT) services,
3. Whole Foods, a company that manufactures, markets, and distributes food products, has a partially computerized system where the salesperson prepares a sales order and a data entry operator records it in a system. This has resulted in errors and delays in executing the order. The company is planning to develop a new system to enable salespeople to enter sales data more accurately and promptly. According to the marketing director who is proposing the system, salespeople would use the system to record information about customer orders instead of data entry operators having to transcribe order information from sales order entry forms. Whole Foods is identifying a solution that would reduce the production time and provide support to sales and marketing.
a. How can an ERP address their concern? How will integration help in reducing the production time? (5 Marks)
Ans 3a.
Introduction
On many occasions, employees on different issues like information, verdicts, approvals, and materials can always restrain their abilities to act. In most cases, it leads to the loss of administrative bottlenecks, synchronism, and a slow pace of production. Nonetheless, the problems can be solved by implementing an ERP system, which can streamline and consolidate the process of production. The entire system increases the coordination
b. Identify the players and discuss the interrelationship between various functions by presenting the order fulfillment process.
Ans 3b.
Introduction
Using ERP software for improving order fulfillment in your warehouse is achieving a challenging job. On the surface, a wholesale distribution may seem simple. It is just like, getting an order, packing it, and shipping it. By its seamless implementation, every department can be unified, but it should be ensured that all facets can work together.
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