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National Institute of Business Management
Chennai – 020
EMBA/ MBA
Elective: Operations Management (Part – 2)
Attend any 4 questions. Each question carries 25 marks
(Each answer should be of minimum 2 pages / of 300 words)
- 1. Explain Overall Productivity and Factorial Productivity.
Answer: Overall Productivity: Productivity measurements should ideally provide managers with cross-comparable data that allows for the relative ranking of employees or processes based on the frequency and consistency of outputs. For most employees, productivity measurement is a function of a unit of service (UOS) and total hours worked in a given period. In manufacturing, for example, UOS may be the number of widgets made per hour, and in the service sector, the number of customers served per day. The formula may be straightforward, but identifying a UOS sometimes requires creative thinking.
Improving productivity is of national importance because, for a society to increase its standard of living, it must first increase productivity.
- 2. What are the effects of Total quality management on an Organization?Explain.
Answer: Total Quality Management (TQM) is a competitive approach to long-term success that’s derived from a dedication to customer satisfaction. Within this system, every employee in a company endeavors to enhance the products, services and internal culture to produce a streamlined set of business processes that deliver an improved customer experience.
- 3. What are the advantages and limitations of a Product Layout?Explain.
Answer: Product layouts are found in flow shops (repetitive assembly and process or continuous flow industries). Flow shops produce high-volume, highly standardized products that require highly standardized, repetitive processes. In a product layout, resources are arranged sequentially, based on the routing of the products. In theory, this sequential layout allows the entire process to be laid out in a straight line, which at times may be totally dedicated to the production of only one product or product version. The flow of the line can then be subdivided so that labor and equipment are utilized smoothly throughout the operation.
Product layout efficiency is often enhanced through the use of line balancing. Line balancing is the assignment of tasks to workstations
- 4. Discuss the evolution of Six Sigma. How is it implemented? Write its steps.
Answer: Six Sigma is now according to many business development and quality improvement experts, the most popular management methodology in history. Six Sigma is certainly a very big industry in its own right, and Six Sigma is now an enormous ‘brand’ in the world of corporate development. Six Sigma began in 1986 as a statistically-based method to reduce variation in electronic manufacturing processes in Motorola Inc in the USA.
Today, twenty-something years on, Six
- 5. Explain,How to get quality and how do we get quality and how do we keep it consistently and constantly?
Answer:
- 6. Explain the common features of computer assistance in production control and management.
Answer:
25 x 4=100 marks
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