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Case Study
- Can voluntary ISO 9000 certification alleviate regulatory burden & improve safety? Enhancing awareness of ISO 9000 certified companies’ performance improvements as a possible means to reform regulation (any company of your choice)
Answer:Based on quality assurance theories and empirical observations the aim of the proposed research is to develop an explanation for if, when, and, under which circumstances and conditions ISO9000, the world’s most popular quality assurance and management system, is likely to have a positive effect on a trucking company’s safety and other performance results. The conditions under which companies become certified differ. These differences range from the size and visibility of the company, its motivation for certification, the auditors and consultants the company engages, the process and content of certification itself (e.g. the experience of the auditors with the industry and its safety problems and their capability of transferring their experience to the certified company), and post-certification actions the company takes, for example the kind of and post-certification actions the company takes, for example the kind of driver training it introduces, the maintenance practices it follows, and the way it learns from mishaps and other types of near misses through the corrective action procedure that ISO9000 imposes.
For instance to what extent does certification lead to the collection of new data about mishaps and the introduction of a new procedure for learning
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