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SESSION JULY/AUG 2021
PROGRAMME MASTER OF BUSINESS ADMINISTRATION (MBA)
SEMESTER I
COURSE CODE & NAME DMBA102 – BUSINESS COMMUNICATION
CREDITS 4
NUMBER OF ASSIGNMENTS & MARKS
02
30 Marks each
Note:
• There will be two sets of assignments for every course, and you must answer all questions in both sets. Average of both assignments’ marks scored by you will be considered as Internal Assessment Marks.
• Answers for 10 marks questions should be approximately of 400-500 words.
Set – I
Questions
Question 1. What is communication barrier? Describe various kinds of communication
barriers and methods to overcome barriers in organizations. 2+8 10
Answer : What Are Communication Barriers?
Communication barriers are anything within your organization that prevents people from receiving or understanding messages, ideas, and information. These barriers can also prevent messages from being sent effectively, causing a disconnect within the company.
When there is no identifiable plan (and solution!) for addressing these barriers, it starts to negatively impact multiple areas of the business. It trickles down from executives to managers and from managers to their teams.
Miscommunication can quickly
Question 2. “Premature evaluations and hurried conclusions distort listening.” Discuss in
Detail. 10 10
Answer : Listening is a process of receiving and interpreting the spoken word. It involves recognizing what is said and comprehending the matter-understanding the main and subsidiary points (implied meaning) as well as the links between different parts of speech. Effective listening involves not only recognizing unit boundaries phonologically but also the recognition of-stress pauses hesitation false starts intonation and rhythm patterns.
Stages of Listening.
1.SENSING-Listening begins with physical hearing of
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Question 3. What do you understand by communication flow? Discuss the formal and informal lines of organizational communication with suitable examples. 2+8 10
Answer : FORMAL AND INFORMAL COMMUNICATION
Formal communication is, typically, conveyed from the top leadership to various departments and employees. Usually, every organization follows a procedure for formal conversation. Think about the annual meetings or even team meetings that your manager calls for. These are examples of formal communication.
However, there is no predetermined structure for informal communication in any organization. So what is informal communication all about?
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Set – II
Questions
Question 4. What is the basic outline of a persuasive letter? Justify the structure of ideas in a persuasive letter. 4+6 10
Answer : A persuasive essay is primarily to appeal to a reader. It intends to change the opinion of the reader about a specific issue. It does this by explaining the topic and providing evidence that forms a logical conclusion.
Working on a persuasive essay structure requires a different approach compared to any other type. This is so because it has a unique purpose. This type of essay uses research as support for its position. The information requires a template that ensures it is arranged accordingly. Using a persuasive essay outline ensures you can appeal to your audience.
There are different ways to prepare for your writing. It is essential to prepare well because the process always leads to the results. Following a detailed process ensures that you do quality work. A process guide includes the following steps:
1. A preparation phase where you understand your topic and plan to gather necessary information.
2. Gather research for your topic. Ensure
Question 5. Describe various types of reports? Elucidate the elements of a formal business
report. 5+5 10
Answer : Title Page
Begin most business reports with a title page that contains the full title of the report, the name of the author or compiler, the name of the intended audience and the date of submission. A title page may also include the name of the organization for which the report has been prepared.
Abstract or Executive Summary
Highlight the main purpose and the primary points of a business report with a 200- to 250-word “abstract” or a one-page or shorter “executive summary.” Abstracts and executive summaries usually follow the title page on a
Question 6. Discuss various types of resumes. Describe the salient features of a good resume. 5+5 10
Answer : Chronological Resume
A chronological resume starts by listing your work history, with the most recent position listed first.1
Below your most recent job, you list your other jobs in reverse chronological order.
This type of resume works well for job seekers with a strong, solid work history. If you are starting your career, or if you are changing career fields, you might consider a different resume type.
Functional Resume
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