PGDQMHHO SEM 1 ASSIGNMENT 2

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Post Graduate Diploma in Quality Management of Hospital &

Healthcare Organizations

Questions for Assignments

2^nd SET OF ASSIGNMENT

Name of the student:

PRN no.:

Set no. of Assignment:

Answer the following questions:

Course 1: Quality in Healthcare

Write shorts note on (5marks):

a. International Patient Safety Goal

Answer: International Patient Safety Goals

Goal One – Identify patients correctly.
Goal Two – Improve effective communication.
Goal Three – Improve the safety of high-alert medications.
Goal Four –

b. Quality Council of India:

Answer: The Quality Council of India (QCI) was set up as a public private partnership model on the model existing in Netherlands at the time, where although the NAB was not owned by the government, yet it was supported by it and was exceedingly used as a third party agency to improve quality in departments and industry. QCI thus, came to be organized as an independent autonomous body that worked towards assuring quality standards across all spheres of economic and

Course 2: NABH Standards: Patient Centric Approach

Write in detail about (5marks):

Question. Management of LASA drugs

Answer : 1. Procurement

(a) Minimise the availability of multiple medicines strengths.

(b) Whenever possible, avoid

Question. EFQM excellence model

Answer : The European Foundation for Quality Management (EFQM) Excellence Model, is a self-assessment framework for measuring the strengths and areas for improvement of an organisation across all of its activities. The term ‘excellence’ is used because the Excellence Model focuses on what an organisation does, or could do, to provide an excellent service or product to its customers, service users or stakeholders.

While its origins lie in the private sector, public and voluntary sector organisations can also benefit from using the Excellence Model. It is non-prescriptive and does not involve strictly following a set of rules or standards, but provides a broad and coherent set of assumptions about what is required for a

Course 3: NABH Standards: Management Centric Approach

Question. You are required to carry out Facility Audit of a tertiary care hospital in view of NABH Standard.

State which are the points you will check in hospital engineering services.

(5 marks)

Answer : Engineering Services are perhaps the most vital of the utility services in the hospital. The efficiency of entire patient care delivery system of the hospital depends on their efficiency. Even the slightest breakdown of power supply system, information system communication system or malfunctioning of vital equipment can have catastrophic effects. The scope of engineering services in a

Write short note on (5marks):

Question. PDCA cycle-Approach to continuous quality improvement

Answer : PDCA (Plan-Do-Check-Act) is an iterative, four-stage approach for continually improving processes, products or services, and for resolving problems. It involves systematically testing possible solutions, assessing the results, and implementing the ones that have shown to work. It is based on the scientific method of problem-solving and was popularized by Dr W. Edwards Deming, who is considered by many to be the father of modern quality control.

Question. Management of sentinel events

Answer : A sentinel event is defined by American healthcare accreditation organization The Joint Commission (TJC) as any unanticipated event in a healthcare setting resulting in death or serious physical or psychological injury to a patient or patients, not related to the natural course of the patient’s illness.

Management of