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Retail Banking

Dec 2020

1. According to the health recommendations, one of the most effective ways to contain the current COVID-19 epidemic is to avoid personal contact. In other words restricting movement of people and increasing the time they spend at home as much as possible. In line with these indications, most banks in the affected countries have reduced the opening hours of their branches and they recommend their customers use online banking. Share your thoughts on how Internet banking is useful to the customers .Also discuss why it has become more important in the current situation. (10 Marks)

Answer:

INTRODUCTION:

Online Banking: Online banking is a system through which a user can make a financial transaction using the internet. Internet banking and web banking are two names of online banking. Like the local branch of a bank, online banking provides services like transfer, deposit, online payments, etc. Every banking/financial institution has a virtual platform for transactions at mobile apps and desktop apps. A customer

2. Discuss the critical importance of the ‘Need for Regulations (both Internal as well as External)’ in the Banking industry. Analyse any one fraud in the bank which shook the banking industry. (10 Marks)

Answer:

INTRODUCTION:

Banking regulation: To create market transparency between banks and individuals and companies, the banking regulation gives banks some restrictions, requirements, and rules which they have to follow. It regulates the financial market of a country. The most common banking regulation objectives are reducing systemic risk, avoiding misuse of banks, protecting banking confidentiality, credit allocation, protecting

3. Starting with the 90s, retails banks have faced several challenges. One of them is how to efficiently deliver their products and services to the customers. In fact, the most important challenge of a bank is how to efficiently reach the customer, with the right product or service, at the right time. Banking industry in the recent times have become very competitive .Thus, in order to survive in the market distribution management in banks have to be made robust .In context tp the above discuss the following questions.

  1. Highlight the need for banking distribution management in banks? (5 Marks)

Answer:

INTRODUCTION:

Distribution management: Distribution management means watching the producer’s goods or services until the point of sale. In the banking sector, distribution management means checking banking products and services until they reach the customer. There are different distribution channels which a bank uses to provide services to

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