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ASSIGNMENT
| DRIVE | FALL 2014 |
| PROGRAM | MBADS – (SEM 3/SEM 5) / MBAN2 / MBAFLEX – (SEM 3) PGDTQMN – (SEM 1) |
| SUBJECT CODE & NAME | QM0010 – FOUNDATIONS OF QUALITY MANAGEMENT |
| SEMESTER | 3 |
| CREDITS | 4 |
| MARKS | 60 |
Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme.
Q.1: Explain the approaches and dimensions to Quality. Discuss Jurans’s views on Quality
Answer :Different approaches to quality:Organisations have continually looked for new ways to improve consistency and quality in their products and services. Management fads may come and go but many of the underlying ideas around quality remain the same. Here’s how the works of Deming, Juran and Crosby remain at the heart of quality approaches like TQM and Six Sigma.
Dimensions to quality: In order to develop a more complete definition of quality, we must consider some of the key dimensions of a quality product or service.
Dimension 1: Performance- Performance is often a source of contention between customers and suppliers, particularly when deliverables are not adequately defined within specifications.
Dimension 2: Features- Does the product
Q.2 Explain Quality Economic Approach and Quality Environmental Approach.
The quality economical approach is to provide quality product or service at competitive prices while reducing wastage, decreasing cost, providing high customer satisfaction, gaining competitive advantage, provide a vibrant economy that affects in terms of taxation, government spending, general demand, interest rates, exchange rates, and overall development and growth.
Following are some of the quality economical aspects:
Reduce Cost : Cost is an important concern for organization, in fierce competitive market, organization are struggling to provide quality at lesser cost
Q.3 Explain Quality Function Deployment (QFD) process and describe why it is also called “House of Quality”.
Answer: Quality Function Deployment (QFD) was developed to bring this personal interface to modern manufacturing and business. In today’s industrial society, where the growing distance between producers and users is a concern, QFD links the needs of the customer (end user) with design, development, engineering, manufacturing, and service functions.
QFD is:
Q4. a. Explain Quality Assurance.
(Explanation – 5 marks)
Answer : Quality Assurance :
Quality Assurance is a system of measures and controls established within an organisation to try and manage (hence Assure) the Quality of the goods or services being provided. An effective Quality Assurance scheme should ensure a consistent and acceptable level of quality is being achieved in goods or services delivered to customers.
Quality Assurance is a natural evolution of the
- “The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process” Discuss.
(Meaning – 1 mark, Explanation – 4 marks)
Answer : Quality audit :
Quality audit is the process of systematic examination of a quality system carried out by an internal or external quality auditor or an audit team. It is an important part of organization’s quality management system and is a key element in the ISO quality system standard, ISO 9001.
Explanation :
Q.5a. Discuss the role of Enterprise Decision Making.
- Explain the key role of Enterprise Decision Making.
(Role – 5 marks)
Answer : Key role of Enterprise Decision Making:
Decision making is something that happens every moment and in everyday life. The circumstances vary depending on the urgency, importance and consequential outcomes. Any manager, who wants to lead effectively, should be able to make correct decisions in a timely manner. You being an entrepreneur, you should look at the decision from various angles and prospective before implementing it.
Enterprise decision making , commonly abbreviated “EDM” (also known as Business Decision Management Solutions, BDMS) entails all aspects of managing automated decision design and deployment that an organization uses to
- Discuss the factors that enable service organizations to improve quality of performance.
1] Leadership Skill: The organizational view is that through patience, persistence and hard work, one can be a truly effective leader, just as long as you make the effort needed. The qualities and concerns for leadership skill are Leadership Motivation, Information Gathering and Building Expert Power, Task Allocation, Leadership Styles, Conflict Resolution.
2] Information Management: the successful evaluation of every decision depends upon the collection of effective information, analysis of information, flow of information and finally implementation of fact that the information is conveying. The procedures to gather effective information are Mind Map, SQ3R, Speed Reading, Reading strategies & technique.
Q.6 “Quality is the buzzword and is dominating business processes and services like never before”. Justify.
Answer: Today IT outsourcing to India has become more about high quality rather than reduced cost. Quality is the new buzzword and is dominating business processes and services like never before. Indian companies are now focusing on process reengineering, quality improvement, training and certification level achievements. Many of the ITES-BPO companies in India now have specialized quality departments that are responsible for ensuring accurate, reliable services to their customers. The spotlight in Indian centers is now focused on ensuring standards of
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