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DRIVE – Fall 2014
PROGRAM- MBA (Sem 4), MBADS (Sem 4 / Sem 6), PGDHSMN (Sem 2)
SUBJECT CODE & NAME- MH0059 – Quality Management in Healthcare Services
BOOK ID- B1323
CREDIT & MARKS-4 Credits, 60 marks
Q1. Discuss the application of quality concepts and philosophies to the healthcare
industry.
(Explanation of the application of quality, concepts and philosophies to the healthcare industry)
ANS:
Application of quality
Improving quality is a challenge for healthcare organizations as most of them have failed to provide quality of services delivered to patients. The definitions of quality concepts are not sufficient to accomplish continuous improvement in healthcare organizations. Application of quality concepts in healthcare organizations consists of the degree to which healthcare service for individuals and population has met the following:
Q2. Explain the six sigma concept.
(Explanation of the six sigma concept with DMAIC principle of problem solving)
ANS:
Six sigma concept with DMAIC principle of problem solving
The Six Sigma methodology adopts the DMAIC (Define, Measure, Analyse, Improve and Control) principle of problem solving. The DMAIC methodology renders a structure for logic progression through a problem solving activity.
Six Sigma DMAIC is one my most successful Problem Solving Methods that I use in a business or project context . Basic DMAIC is a problem solving process involving 5 steps summarised as: Define, Measure, Analyse, Improve and Control
Q.3: Explain the various quality tools.
Mention the various quality tools
Explanation of the quality tools
ANS:
Mention the various quality tools:
The seven tools are:
Q.4: Explain the steps followed in implementation of QMS in healthcare organization.
Explanation of steps followed in implementation of QMS in healthcare organization
ANS:
Explanation of steps followed in implementation of QMS in healthcare organization:
A Quality Management System (QMS) can be expressed as an organisational structure: procedures, processes and resources required to implement quality management. Certification or accreditation by an external agency is mandatory. But, for improving the quality of its products or services an organisation can use certification or accreditation for business needs. The process of Quality Management Program involves the following steps:
Q.5: Define total quality management. Discuss the importance of TQM in healthcare.
Definition of total quality management
Explanation of importance of TQM in healthcare
ANS:
Definition of total quality management:
TQM is a management philosophy that focuses on customer satisfaction and organisation objectives for long-term success of a healthcare organisation. TQM is based on the involvement of all employees of an
Q6. Discuss the benefits of quality management in clinical services.
(Explanation of all the key benefits of quality management in clinical services)
Ans.
Key benefits of quality management in clinical services
There are many reasons to implement an ISO based quality management system. There are both internal and external benefits of quality management in clinical services. They are:
Dear students get fully solved SMU MBA Fall 2014 assignments
Send your semester & Specialization name to our mail id :
“ help.mbaassignments@gmail.com ”
or
Call us at : 08263069601
(Prefer mailing. Call in emergency )