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SUMMER 2014
PROGRAM/SEMESTER- MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDTQMN (SEM 1)
SUBJECT CODE & NAME
QM0010 – FOUNDATIONS OF QUALITY MANAGEMENT
Q.1: Explain the approaches and dimensions to Quality. Discuss Jurans’s views on Quality
Q.2 Explain Quality Economic Approach and Quality Environmental Approach.
Q.3 Explain Quality Function Deployment (QFD) process and describe why it is also called “House of Quality”.
Q.4a. Explain Quality Assurance.
b.“The quality audit is a management tool used to evaluate, confirm or verify activities related to quality. A properly conducted quality audit is a positive and constructive process” Discuss.
Quality Assurance refers to planned and systematic production processes that provide confidence in a product’s suitability for its intended purpose. It is a set of activities intended to ensure that products (goods and/or services) satisfy customer requirements in a systematic, reliable fashion. Quality assurance
Q.5a. Discuss the role of Enterprise Decision Making.
- Discuss the factors that enable service organizations to improve quality of performance.
Q.6 “Quality is the buzzword and is dominating business processes and services like never before”. Justify.
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