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OM 0010 – OPERATIONS MANAGEMENT
1. What are the elements and objectives of operations management?
[Define operations management and
Explain its elements
Explain its objectives]
2. Explain operations research models.
[Give the classification of various models and discuss the models]
3. What is meant by multiple goal programming? Give the steps for solving a goal programming problem using the graphical method of goal programming.
[Define multiple goal programming
Explain two types of goal programming with multiple goals
Define the graphical method for solving goal programming and
Give the steps for solving a problem using the graphical method of goal programming]
4. What are the applications of queuing models. What is multiple server model of the queuing system. State its assumptions
[Explain the application of queuing models in various areas
Define the multiple server model and
Explain the model with assumptions]
5. What are the various priority rules used in the process of sequencing?
[Define sequencing and
Explain the priority rules used in the process of
Sequencing]
6. Explain the concept of replacement models. What are the limitations of replacement models?
[Define the concept of replacement models Explain the importance of replacement models
Explain the limitations of replacement models]
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OM0011 ENTERPRISES RESOURCE PLANNING
1. Write short notes on: Type of information required at various levels of the enterprise Service-Oriented Architecture (SOA) factor for developing ERP systems Role of ERP in Sales and Distribution Trans-shipment
[Type of information required at various levels of the enterprise Service-Oriented Architecture (SOA) factor for developing ERP systems Role of ERP in Sales and Distribution Trans-shipment]
2. Write short notes on : Distribution Requirements Planning (DRP) Role of ERP Consultants Product Lifecycle Management (PLM) Collaborative CRM
[Distribution Requirements Planning (DRP) Role of ERP Consultants Product Lifecycle Management (PLM) Collaborative CRM]
3. What are the benefits and features of ERP purchase module.
[Listing of benefits of purchase module
Description of features of purchase module]
4. What are the benefits and features of ERP financial module?
[Listing of benefits of financial module
Description of features of financial module]
5. Case Study: Implementation of ERP HRM System at ABC
ABC is a US-based organisation that operates several museums, research centres, and zoological parks. A few years back, the organisation faced a number of issues in managing its human resource functions. This was due to the obsolescence of the existing human resource management system. The old system of the organisation was not able to provide accurate information related to employees.
Considering the on-going issues, ABC decided to implement the latest version of ERP HRM system called PeopleSoft HRMS V8.8 from Software Performance Systems, Inc. The implementation of this system was divided into four phases.
First Phase: Focused on implementing personnel management, benefits administration, and payroll administration functions.
Second Phase: Focused on implementing job requisition, labour relations, and workflow management features.
Third Phase: Concerned with the development of an organisation-wide learning source to facilitate information and knowledge sharing.
Fourth Phase: Focussed on competency mapping and personnel development.
The implementation of the ERP HRM system not only improved human resource functions but also increased the overall operational efficiency of the organisation.
Questions:
a) Why was ABC facing problems related to HRM? How did they solve it?
b) What are the advantages obtained by ABC after implementing the ERP HRM system?
[a. List the HR problems ABC was facing. List the four phases of implementation
b. List the advantages obtained by ABC after implementing the ERP HRM(mentioned in the case as well as what you think are the advantages)]
6. Discuss the ERP selection criteria
[Explain the importance of selecting the right ERP system
Explain the three major criteria for selecting an ERP system.]
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OM0012 SUPPLY CHAIN MANAGEMENT
1. What are the different factors affecting transportation decisions?
[Description/outline of different factors and its sub factors in students own words]
2. Write short notes on risk pooling.
[description of risk pooling importance of risk pooling in SCM listing and summarization(along with suitable examples for each) of four types of risk pooling]
3. Read the following case study and answer the questions given the end of the case study
Best Supplier Relationship Management: Jaguar Land Rover and Gobel & Partner Jaguar Land Rover production line 8 October 2013 | CIPS Supply Management Awards 2013
“Jaguar Land Rover (JLR) transformed its position in customer satisfaction surveys and enhanced the quality of its products through an innovative partnership with a key supplier.
By re-evaluating the way it deals with quality control and suppliers, Jaguar took top spot in the 2012 JD Power Survey for customer satisfaction and Land Rover raced up the chart. In 2008, the survey put Jaguar at nine and Land Rover at 34 for quality, described by JLR as “clearly an unsatisfactory situation” for a premium brand and stated that “something had to change”.
Component quality was identified as the key issue – for some suppliers the proportion of rejected parts was as high as 65 per cent – and some finished vehicles were being put into ‘containment’ due to faulty components. This had knock-on effects including
delayed customer shipments, production line stoppages that cost £2,000 per minute and the risk that faulty parts could make their way into completed vehicles.
At the time, JLR was working with 16 different suppliers across three factories to undertake parts rework and containment, resulting in differing quality regimes and an inability to share data across the company. As a result, there was no single view of any given supplier’s quality history, which made preventative action impossible. A new director of quality was appointed who launched a review of quality across the supply chain that identified potential improvements that could be made to the inspection of incoming components from suppliers. The Inbound Materials Project was established and the 16 suppliers dealing with quality control were reduced to one – Gobel & Partner (G&P) – who saw it as an opportunity to introduce innovations and boost investment in its Qtrak quality management system, which totals £2 million to date.
This evolved into a partnership between JLR and G&P. Both realised that prevention was better than cure, and through Qtrak they could identify the component suppliers causing the most problems. Those with a recurrent history of reject parts were subject to a more rigorous inspection regime. G&P’s aim is to ensure no faulty part ever arrives at JLR production facilities and they now work on the premises of high-risk suppliers to review quality processes. The firm is also working at JLR’s new plant in China to ensure the right quality approach is in place from the beginning.
Over six years, the relationship between the firms has evolved from a traditional adversarial situation, where G&P were treated as one of a number of commodity suppliers, to one where the two are working to the same goal of “bringing premium quality to premium brands”.Wolfram Leidtke, JLR board quality director, said: “JLR is a premium brand and accordingly needs to have premium quality vehicles. Procurement has aligned with this objective. G&P has been able to transfer their global knowledge and work with JLR to develop a new approach to incoming material quality and the results are starting to speak for themselves.’ ”
Question:
Illustrate the role quality played as criteria in JLR choosing its supplier Gobel & Partner. Explain the importance of Gobel & Partner in the supply chain
[Students should illustrate based on: How critical is component quality to JLR What were the effects of bad quality What were the issues JLR had to tackle to working with 16 suppliers The steps taken by JLR to improve quality
Importance of the supplier]
4. “MTR Foods, the Bangalore-based food processing company, is planning to utilise the services of a third party manufacturer for the first time. The contracted plant in Mathura for producing vermicelli is expected to give it a push in the northern and eastern markets where it is trying to expand its presence. The company is also planning a capacity expansion in spices.
MTR has nine plants in Bommasandra Industrial Area in Bangalore which caters to its product categories like spices and masala, beverages, vermicelli and frozen food. The company has so far produced its brands inhouse.
‘The plant in Mathura would help us supply to the north and eastern parts of the country. It would help us source wheat faster and also trim freight costs by 6-7 per cent,’ said Sanjay Sharma, chief executive officer, MTR Foods.”
Which according to you may then be distribution strategy used by MTR? Justify your answer
[Explanation on the facts fitting the strategy Identification of the strategy Rationale behind choosing the strategy Conclusion]
5. Write short notes on:
Intercompany – interfunctional strategic scope: The maximise supply chain surplus view Capacitated plant location model
[Intercompany – interfunctional strategic scope: The maximise supply chain surplus view Capacitated plant location model]
6. Briefly explain how information helps in resolving the important trade-offs involved in a supply chain.
[Explanation of how information helps in resolving the important trade-offs]
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OM 0013 – ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT
1. Describe the Process of Quality Control.
[Description of the steps of quality control(list the sub-steps under each step)]
2. What is meant by the capacity of a facility? Explain the different types of capacity
[Define capacity of a facility and
Explain the different types of capacities]
3. What are the factors affecting MRP. State the advantages and drawbacks of MRP
[Listing of external and internal factors affecting MRP
List advantages
List drawbacks of MRP]
4. Arrange the following steps used in the process of production scheduling in a sequential order and briefly explain each of them:
a. Preparing an MPS
b. Assigning jobs to different work centres
c. Developing an aggregate production schedule
[Arrange of steps in sequential order
Explain steps]
5. Write short notes on. Safety stock World class manufacturing
[Safety stock(Explanation of safety stock and its importance)
World class manufacturing (Explanation of world class manufacturing and its principles)]
6. What factors need to be taken into consideration while designing a product?
[Define product design,
Explain its importance, and
Discuss the different factors needs to be considered while designing a product]
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