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Spring 2013
Master of Business Administration in Health Care Services- MBA (HCS) Semester 3
MH0052 – Hospital Organization, Operations and Planning – 4 Credits
(Book ID:B1213)
Assignment Set -1 (60 marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.
Q1.Explain hospital as a matrix organization.10 marks(350-400 words)
Answer : An organizational structure that facilitates the horizontal flow of skills and information. It is used mainly in the management of large projects or product development processes, drawing employees from different functional disciplines for assignment to a team without removing them from their respective positions.
Employees in a matrix organization report on day-to-day performance to the project or product manager whose authority flows sideways (horizontally)
Q2.Discuss the various functions of hospitals.10 marks(350-400 words)
Answer : Functions of hospital
There are two types of function that are performed by the hospital-
- Intramural
- Extramural
Intramural-
Q3.Write briefly on committees in an organization with emphasis on hospital.10 marks(350-400 words)
Answer : The Function of Hospital-Based Committees
The standard model for a hospital-based ethics committee is a multidisciplinary body that meets periodically to discuss ethical issues in health care. Often, it critiques decisions in which ethical dilemmas were present. Did the physician use sound ethical decision-making procedures? Does the committee agree with the decision? If not, how should it have been handled? How can the committee make decisions known to the facility’s
Q4.Discuss the policies and procedures followed in a billing department of a hospital.10 marks(350-400 words)
Answer : Medical billing is quite a long and lengthy process. There are several steps involved from the time a patient receives care to the time the bill is settled with the insurance company. Medical billing technicians must ensure that data is entered correctly so that each step of the billing process can go ahead without incident.
Claims
The first step in the process is to make a claim. The hospital or physician will send a claim to their medical billing team. This might be a team that is on-site, a private company or an independent contractor. As part of a medical procedure, the supporting documentation is also sent. This can include charge sheets, demographics and
Q5.Explain the process of material management in a hospital.10 marks(350-400 words)
Answer : Materials Management Department
The Materials Management Department provides professional support in the areas of price negotiations, procurement, receiving, distribution of supplies and equipment, equipment repair, printing and forms management and inventory control.
Objectives
- To manage and control the flow of supplies and equipment from acquisition to disposition
- To apply management methods to the supply process and distribution of products and equipment, i.e., value analysis, cost analysis, and
Q6.Imagine that you are appointed as a consultant for setting up a Dialysis unit in a tertiary care teaching hospital. What are the planning considerations you have to keep in your mind before executing the task?10 marks(350-400 words)
Answer : Step 4: Prepare the execution of the tasks
By writing down and structuring of all your tasks, you have achieved the first 50% to accomplish your tasks. In order to complete your tasks really efficient and on time, you have to do some up-front planning.
4.1 Check task lists weekly and do a rough planning
Every week take a look at your task lists. Ideally do this always on the same day and at the same time, so that this will become a routine action, and thus is a
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