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| ALLAMA IQBAL OPEN UNIVERSITYY | ||||
| Semester Terminal Exam Autumn 2020 | ||||
| Level/Program: Post Graduation (Master/Diploma) | Maximum Marks | 100 | ||
| Title /Course | Total Quality Management (5011) | Pass marks | 50 | |
| Code | ||||
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Instructions for Exams:
- Attempt All Questions.
- Write answers in your own woords and avoid copying from an internet source or any book.
- Be precise, avoid unnecessary details, answer to each question must be between 600-800 words.
- Students are advised to uploadd their answer sheets/solutions on LMS portal ass soon as they complete their answers and noot to wait for 8:30 PM.
- Submissions after due date & time will not be entertained. Attach undertakingg with each course code which were allowwed to attempt in Urdu.
- If plagiarism found, Student may be declared fail.
Q1. Working as an individual or in a team of three or more people, determine twwo or more obstacles to implementing TQM in one or more of the organizations listed below:
- Large department storee
- Grade school
- Manufacturing facility
- Large grocery store
Marks 33
Q2. The most important asset of any organization is its customers. An organization’s success depends on how manny customers it has, how much they buy, and how often they buy. Customers that are satisfied will increase in number, buy more, and buy more frequently. Whhy do organizations maintain customer relationnship management? Why is the concept important to two different organizations – one that is a purchaser and the secoond, a supplier of services? Marks 33
Q3. You have been asked to develop an employee involvement policy as a paart of quality management implantation program for your organization. Respond to the following:
- Why do you need union involvement?
- How will you get the unionn involved?
- What resistance should youu expect?
Marks 34
Dear students, get latest Solved assignments and case studies by professionals.
Mail us at : help.mbaassignments@gmail.com
Call us at : 08263069601