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Spring 2013
Master of Business Administration- MBA Semester 4
QM00 16 – Managing Quality in the Organisation- 4 Credits
(Book ID: B1349)
Assignment Set – 1 (60 Marks)
Note: Assignment Set -1 must be written within 6-8 pages. Answer all questions.
Q1.a. What are the challenges of managing quality across the organisation?
Answer : As we approach the end of this century, it’s natural to ponder the challenges facing us in the future. Several time-honoured ways exist for making reliable predictions, and other methods remain for playing the psychic. We shall start with the first set and perhaps wander into the second.
Extrapolating from current trends represents one way to explore the future. Those changes in practices, technologies and methods showing
b. Differentiate between Transformational and Transactional Leadership.5 +5 = 10 marks(200 – 250 words each)
Answer : Different managers employ distinctly different management styles, ranging from relatively hands-off, facilitative styles to autocratic, micromanaging styles. Managers can also employ different motivational strategies and techniques to boost employee performance or accomplish internal change. Transformational and transactional
Q2.a. Explain the importance of employee involvement for maximising quality.
Answer : The shrinking global market has led to stiff competition in the business and industrial arena. The entry of a number of new companies, both local and global into various markets has given the customer a wide array of product choices. Many of these new companies are able to produce the same or similar products at almost the same or lower costs.
The need to grow and succeed in an
b. Mention the areas in which an organisation can improve its performance through team culture. 5 +5 = 10 marks(200 – 250 words each)
Answer : Performance improvement is the concept of measuring the output of a particular process or procedure, then modifying the process or procedure to increase the output, increase efficiency, or increase the effectiveness of the
Q3.Briefly explain all the steps involved in an effective training needs analysis. Give the reasons for performing a training needs analysis process. 10 marks(35(350-400 words)
Answer : A training needs analysis can be conducted to examine the entire training needs of an organisation or to support a particular project, change initiative or ‘one-off’ need within an organisation or department.
Q4.Explain the theories of motivation and empowerment with examples.10 marks(350-400 words)
Answer : Motivation in the workplace isn’t about what you do for your employees; it’s about the work you empower your employees to do for you.
Like many managers, you may assume that motivating employees means doing things for them, such as paying annual bonuses, awarding free
Q5.Explain the importance of Total Quality and Organisational change. Briefly explain the elements of Total Quality Culture.10 marks(350-400 words)
Answer : QM is a management philosophy that seeks to integrate all organizational functions (marketing, finance, design, engineering, and production, customer service, etc.) to focus on meeting customer needs and organizational objectives.
TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is “Do
Q6.Define Business ethics. Explain the principles and benefits of business ethics.10 marks(350-400 words)
Answer : Business ethics are moral principles that guide the way a business behaves. The same principles that determine an individual’s actions also apply to business.
Ethical people are those who recognize the difference between right and wrong and consistently strive to set an example of good conduct. In a business setting, being ethical means applying principles of honesty and
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